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FAQ
Login and Registration Issues
Why can't I log in?
Why do I need to register at all?
I tried to register, but instead of a code to enter, I just see a box with an "X" in it. How do I register?
I registered, but never got my confirmation e-mail!
Why do I get logged off automatically?
How do I prevent my username from appearing in the online user listings?
I've lost my password!
I registered but cannot log in!
I registered in the past but cannot log in anymore!

User Preferences and settings
How do I change my settings?
I liked the ezBoard nested threads where I could see all the subject lines of all replies. This board needs that, too.
The times are not correct!
I changed the timezone and the time is still wrong!
My language is not in the list!
How do I show an image below my username?
How do I change my rank?
How do I change my user name?
Why can't I see the timestamps of posts anymore?

Posting Issues
How do I post a topic in a forum?
How do I edit or delete a post?
How do I add a signature to my post?
How do I create a poll?
Why can't I access a forum?
Why can't I vote in polls?
Every time I try to post, the spellchecker comes up even if I didn't ask it to. Why?
Why when I try to post do I sometimes get the error "You cannot make another post so soon after your last; please try again in a short while."?
When I try to post, I get a proxy error. What do I do?

Formatting and Topic Types
What is BBCode?
Can I use HTML?
What are Smileys?
Can I post Images?
What are Announcements?
What are Sticky topics?
What are Locked topics?

Private Messaging
I cannot send private messages!
I keep getting unwanted private messages!
I have received a spamming or abusive email from someone on this board!

Calendar
How do I add an event to the calendar?
I added something to the calendar. Why can't I see it?

User Levels and Groups
What are Administrators?
What are Moderators?
What are Usergroups?
How do I join a Usergroup?

phpBB 2 Issues
Who wrote this bulletin board?
Why isn't X feature available?
Whom do I contact about abusive and/or legal matters related to this board?

 

Login and Registration Issues
Why can't I log in?
Have you registered? Usernames/passwords from the old Actscelerate have not been carried over. You must register in order to log in. Have you been banned from the board? (A message will be displayed if you have.) If so, you should contact the administrator to find out why. If you have registered and are not banned and you still cannot log in then check and double-check your username and password. Usually this is the problem.
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Why do I need to register at all?
When your comments and thoughts are attached to a name -- even a pen name -- people tend to think their comments through a little more before posting.

Registration also gives you access to additional features such as definable avatar images, private messaging, etc. It only takes a few minutes to register.
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I tried to register, but instead of a code to enter, I just see a box with an "X" in it. How do I register?
If this happens to you, you're probably using AOL to try to register. Try using Internet Explorer (the blue "e") or Mozilla Firefox to register. After you register, you can use AOL to browse and post to Actscelerate.com.

If you are still having trouble, please Contact the Administrator by using the link at the bottom of every Acts-celerate page.
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I registered, but never got my confirmation e-mail!
This confirmation e-mail is set to be sent out at timed intervals. Depending on when the next batch was scheduled to be sent out, your confirmation e-mail can take anywhere from 1 minute to a few hours to arrive.

If you still have not received your confirmation e-mail after 12 hours, please contact the Administrator. Don't forget to include the username you were trying to register in your e-mail.
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Why do I get logged off automatically?
If you do not check the Log me in automatically box when you log in, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university cluster, etc.
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How do I prevent my username from appearing in the online user listings?
In your profile you will find an option Hide your online status; if you switch this on you'll only appear to board administrators and yourself. You will be counted as a hidden user.
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I've lost my password!
Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time.
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I registered but cannot log in!
First check that you are entering the correct username and password. If they are okay then one of two things may have happened: COPPA support is enabled and if you clicked the I am under 13 years old link while registering, then you will have to follow the instructions you received. If this is not the case then maybe your account needs activating. Actscelerate requires all new registrations be activated, either by yourself or by the administrator before you can log on. If you were sent an email then follow the instructions; if you did not receive the email then check that your email address is valid. One reason activation is used is to reduce the possibility of rogue users abusing the board anonymously. If you are sure the email address you used is valid then contact the administrator.
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I registered in the past but cannot log in anymore!
The most likely reasons for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or the administrator has deleted your account for some reason. If it is the latter case then perhaps you did not post anything? It is usual for boards to periodically remove users who have not posted anything so as to reduce the size of the database. Try registering again and get involved in discussions.
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User Preferences and settings
How do I change my settings?
All your settings (if you are registered) are stored in the database. To alter them click the Profile link (generally shown at the top of pages but this may not be the case). This will allow you to change all your settings.
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I liked the ezBoard nested threads where I could see all the subject lines of all replies. This board needs that, too.
First of all, that wasn't a question -- that was a statement. But I'll overlook that for now. ;o)

The main reason this board was created in September 2005 and wasn't launched until February 2006 is because of this feature. We tried to incorporate nested threads into this release of Actscelerate.com, but were not able to get the modification (MOD) to work right. We will be keeping an eye on this MOD for future releases and hopefully at some point we'll be able to offer both the nested and flat threads.

Meanwhile, give this view a chance. It allows many more threads to be on the main page making it faster to find threads you're interested in if you're on a dial-up connection. Most people find they warm up to it within the first two weeks.
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The times are not correct!
The times are almost certainly correct; however, what you may be seeing are times displayed in a timezone different from the one you are in. If this is the case, you should change your profile setting for the timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. So if you are not registered, this is a good time to do so, if you pardon the pun!
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I changed the timezone and the time is still wrong!
If you are sure you have set the timezone correctly and the time is still different, the most likely answer is daylight savings time (or summer time as it is known in the UK and other places). The board is not designed to handle the changeovers between standard and daylight time so during summer months the time may be an hour different from the real local time.
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My language is not in the list!
The most likely reasons for this are either the administrator did not install your language or someone has not translated this board into your language. Try asking the board administrator if they can install the language pack you need or if it does not exist, please feel free to create a new translation. More information can be found at the phpBB Group website (see link at bottom of pages)
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How do I show an image below my username?
There may be an image below a username when viewing posts. This is an image known as an avatar; this is generally unique or personal to each user. This image may be set in your Profile.

Click "Profile" at the top of this page. Go to the bottom to the Avatar Control Panel. You can either use a remote picture, upload one, or use one from the gallery by clicking Show Gallery. Please note that if you view the gallery, you can click "select a category" to view even more than what's shown at first.

Enjoy your avatar!
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How do I change my rank?
In general you cannot directly change the wording of any rank (ranks appear below your username in topics and on your profile depending on the style used). Most boards use ranks to indicate the number of posts you have made and to identify certain users. For example, moderators and administrators may have a special rank. Please do not abuse the board by posting unnecessarily just to increase your rank -- you will probably find the moderator or administrator will simply lower your post count.
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How do I change my user name?
We don't allow names to be changed because it's time consuming and because that leaves your old name open for others to register and possibly ruin your name with those who are unaware that it's no longer you.

Please feel free to register a new name. Because each username must be associated with a unique e-mail address, you may wish to change the e-mail address affiliated with current user name to a secondary e-mail and then use your primary e-mail to register your new name.
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Why can't I see the timestamps of posts anymore?
This probably has something to do with your signature. If your signature contains php date function codes, this will throw off the rendering of timestamps. These codes could look similar to the following: n/j/y g:i a

There are many other letters used for the php date function. These are only examples.

Special thanks to user "wardlinepastor" in helping research this.
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Posting Issues
How do I post a topic in a forum?
Easy -- click the relevant button on either the forum or topic screens. You may need to register before you can post a message. The facilities available to you are listed at the bottom of the forum and topic screens (the You can post new topics, You can vote in polls, etc. list)
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How do I edit or delete a post?
Unless you are the board admin or forum moderator you can only edit or delete your own posts. You can edit a post (sometimes for only a limited time after it was made) by clicking the edit button for the relevant post. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic that lists the number of times you edited it. This will only appear if no one has replied; it also will not appear if moderators or administrators edit the post (they should leave a message saying what they altered and why). Please note that normal users cannot delete a post once someone has replied.
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How do I add a signature to my post?
To add a signature to a post you must first create one; this is done via your profile. Once created you can check the Add Signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio box in your profile. You can still prevent a signature being added to individual posts by un-checking the add signature box on the posting form.
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How do I create a poll?
At this time only Administrators and Moderators can create polls.

However, if you think you have a great idea for a poll, send it on over to ShaunThe by Private Message (PM) or e-mail at ActscelerateAdmin[at]gmail.com. It just might make the page!
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Why can't I access a forum?
Some forums may be limited to certain users or groups. To view, read, post, etc. you may need special authorization which only the forum moderator and board administrator can grant, so you should contact them.
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Why can't I vote in polls?
Only registered users can vote in polls so as to prevent spoofing of results. If you have registered and still cannot vote then you probably do not have appropriate access rights.
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Every time I try to post, the spellchecker comes up even if I didn't ask it to. Why?
There is an option in your user profile preferences to "Always check Spelling before posting:" You may switch this to "No" and it should fix things.
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Why when I try to post do I sometimes get the error "You cannot make another post so soon after your last; please try again in a short while."?
To keep post flooding under control (where someone just posts repeatedly either to raise their total post count or to keep bringing a topic to the top of the board), there is a 30 second waiting period before you're allowed to post again.
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When I try to post, I get a proxy error. What do I do?
Proxy errors come from Spelling Cow, our free third party spell checker, being unable to process your post for one reason or another. (Probably because their website is down at the time.) To fix this, simply disable Spell Cow. There is an option in your user profile preferences to "Always check Spelling before posting:" You may switch this to "No".
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Formatting and Topic Types
What is BBCode?
BBCode is a special implementation of HTML. You can disable it on a per post basis from the posting form. BBCode itself is similar in style to HTML: tags are enclosed in square braces [ and ] rather than < and > and it offers greater control over what and how something is displayed. For more information on BBCode see the guide which can be accessed from the posting page.

You can learn all about BBCode and how to use it in our BBCodeFAQ.
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Can I use HTML?
At this time you may not use HTML. Please try to find a way to use the BBcode to perform your html functions.
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What are Smileys?
Smileys, or Emoticons, are small graphical images which can be used to express some feeling using a short code, e.g. :) means happy, :( means sad. The full list of emoticons can be seen via the posting form. Try not to overuse smileys, though, as they can quickly render a post unreadable and a moderator may decide to edit them out or remove the post altogether.
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Can I post Images?
Images can indeed be shown in your posts. However, there is no facility at present for uploading images directly to this board. Therefore you must link to an image stored on a publicly accessible web server, e.g. http://www.some-unknown-place.net/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor to images stored behind authentication mechanisms such as Hotmail or Yahoo mailboxes, password-protected sites, etc. To display the image use either the BBCode [img] tag.
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What are Announcements?
Announcements often contain important information and you should read them as soon as possible. Announcements appear at the top of every page in the forum to which they are posted. Only Administrators and Moderators can post Announcements.
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What are Sticky topics?
Sticky topics appear below any announcements in viewforum and only on the first page. They are often quite important so you should read them where possible. Only Administrators and Moderators can make posts sticky.
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What are Locked topics?
Locked topics are set this way by either the forum moderator or board administrator. You cannot reply to locked topics and any poll contained inside is automatically ended. Topics may be locked for many reasons.
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Private Messaging
I cannot send private messages!
There are three reasons for this; you are not registered and/or not logged on, the board administrator has prevented you individually from sending messages, or you have reached your private message limit.
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I keep getting unwanted private messages!
In the future we will be adding an ignore list to the private messaging system. For now, though, if you keep receiving unwanted private messages from someone, inform the board administrator -- they have the power to prevent a user from sending private messages at all.
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I have received a spamming or abusive email from someone on this board!
We are sorry to hear that. The email form feature of this board includes safeguards to try to track users who send such posts. You should email the board administrator with a full copy of the email you received and it is very important this include the headers (these list details of the user that sent the email). They can then take action.
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Calendar
How do I add an event to the calendar?
Adding an event is an easy task. Simply follow the steps below.

1 Find the day that your event begins. Click the + inside that day.
2 Enter a brief, yet informative description. Usually this should be more than just one word and include the special guest or area that the event is taking place in. Examples: "Revival with Jon Doe" instead of "Revival"; "Anycity Youth Rally" instead of "Youth Rally".
3 Enter a full description. This should include any other information that would be helpful to attendants including address, phone number, directions, who will be your special guest, what type of dress is appropriate, etc.
4 If your event is one day only, click "Save" and you're done! If your event lasts more than one day, and is at the same time on all days click the "Repeat" tab at the top of the webpage. This will not make you lose the information you just entered.
5 Change the Repeat Type to the appropriate information. Put a check mark in "Use End Date" and set the date accordingly.
6 Click "Save". You're all set!

Administrators of the board approve all calendar entries. Even though your new entry isn't on the board, it is waiting for approval. If your event isn't approved within 2 days, please contact ActscelerateAdmin[at]gmail.com as this might mean there was a problem when you submitted the event.

Please remember that this calendar is for special events only. Posters are welcome to post their upcoming special events from conferences to pageants to special guest singers at their church. While the calendar is not intended for everyone to list their entire roster of weekly services, all are welcome to submit special events.
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I added something to the calendar. Why can't I see it?
The calendar is maintained by the Administrators of this board. The idea is to provide a place for upcoming special events such as conferences, productions, regional family fun days, etc. This should not be a place for every pastor on the board to post his Sunday morning service schedule.

Each event that is submitted is considered by one of the Administration team to see if it fits our criteria for posting. Until an Admin has a chance to review your event, it will remain hidden. If it seems as though it's taking an extremely long time for your event to post, please contact us at ActscelerateAdmin[at]gmail.com.
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User Levels and Groups
What are Administrators?
Administrators are people assigned the highest level of control over the entire board. These people can control all facets of board operation which include setting permissions, banning users, creating usergroups or moderators, etc. They also have full moderator capabilities in all the forums.
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What are Moderators?
Moderators are individuals (or groups of individuals) whose job it is to look after the running of the forums from day to day. They have the power to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally moderators are there to prevent people from going off-topic or posting abusive or offensive material.
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What are Usergroups?
Usergroups are a way in which board administrators can group users. Each user can belong to several groups (this differs from most other boards) and each group can be assigned individual access rights. This makes it easy for administrators to set up several users as moderators of a forum, or to give them access to a private forum, etc. Usergroups are used only for Administrators and Moderators currently, but this may change in the future.
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How do I join a Usergroup?
At this time only Administrators and Moderators are allowed to join Usergroups.
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phpBB 2 Issues
Who wrote this bulletin board?
This software (in its unmodified form) is produced, released and is copyrighted phpBB Group. It is made available under the GNU General Public License and may be freely distributed; see link for more details
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Why isn't X feature available?
This software was written by and licensed through phpBB Group. If you believe a feature needs to be added then please visit the phpbb.com website and see what the phpBB Group has to say. Please do not post feature requests to the board at phpbb.com, as the Group uses sourceforge to handle tasking of new features. Please read through the forums and see what, if any, our position may already be for features and then follow the procedure given there.
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Whom do I contact about abusive and/or legal matters related to this board?
You should contact the administrator of this board. If you cannot find who that is, you should first contact one of the forum moderators and ask them who you should in turn contact. If still get no response you should contact the owner of the domain (do a whois lookup) or, if this is running on a free service (e.g. yahoo, free.fr, f2s.com, etc.), the management or abuse department of that service. Please note that phpBB Group has absolutely no control and cannot in any way be held liable over how, where or by whom this board is used. It is absolutely pointless contacting phpBB Group in relation to any legal (cease and desist, liable, defamatory comment, etc.) matter not directly related to the phpbb.com website or the discrete software of phpBB itself. If you do email phpBB Group about any third party use of this software then you should expect a terse response or no response at all.
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